BOOKING: A booking is considered confirmed upon reception of payment

DATE CHANGE: Fees referring to the cancellation policy may be charged to the customer if customer wants to change the tour date. Wine Passport cannot be held responsible if no alternative date is available.

CANCELLATION POLICY: For all tours : – For cancellations up to 24h before departure, booking fees represent 10% of the total booking value and will not be refunded. There will be no refund less than 24 hours before departure.

SERVICES: Prices are tax inclusive and cover all of the services mentioned. Wine Passport is dependent on the cancellations and availabilities of the visited wineries; For this reason, Wine Passport reserves the right to change the tour program if needed, and to cancel any small group tour where the minimum number of participants is not reached. In the event of this occurring, we will notify you two days before the tour at the latest and you will be offered an alternative or full refund.

NO SHOW: All our tours are subject to a timed schedule and we cannot afford being late at the visited estates. For this reason, the guide will wait for the customer no more than 15 min at the determined pick up location. If the customer is not reachable or doesn’t show, the tour will start. No shows will not be refunded for their payment.

PERSONAL RESPONSIBILITY: Wine Passport is not responsible for any damage or loss to your personal belongings for which you are responsible for. In the case of damage occurred (at the partners, vehicle, vines) or infraction caused by the customer (narcotic abuse) or if a customer’s attitude is likely to have an effect on the driver’s or other passengers safety, Wine Passport reserves the right to suspend any visit that already started and to charge the customer for any repair under his actions.

LITIGATION: Le Tribunal de Commerce de Paris (the Commercial Court of Paris) is the only court of competent jurisdiction.

The protection of your personal data is important to us. With this Privacy Policy, we would like to explain to you in greater detail what personal data we collect and for what purposes it is processed.

INFORMATION COLLECTION: Wine Passport may collect the following types of information:

• Personally Identifiable Information: We may collect information such as your name, e-mail address, mailing address, telephone number, and other identifying information necessary to provide our Services.
• Account Information: If you create an account with Wine Passport, we may collect information such as your username, password and other information associated with your account.

USE OF INFORMATION: Wine Passport uses the information collected for the following purposes:

• To provide and customize our services to your needs.
• Process transactions and send confirmations.
• Communicate with you regarding updates, special offers and other relevant information.

INFORMATION SECURITY: Wine Passport takes reasonable security measures to protect your personal information from loss, misuse and unauthorized access.

CONTACT US: If you have any questions about this privacy policy, please contact us at winedays@winepassport.fr.