Frequently Asked Questions

Most asked questions

Are our tours wheelchair friendly?

While we can accept people with wheelchairs or with reduced mobility as long as they can climb in the van and the chair is foldable, some of the places visited might not be adapted so please make sure to ask us when booking for your tour if we can manage a wheelchair.

Are children welcome during your tours? What are your rates for children?

We unfortunately cannot welcome children under the age of 10 as our tours are crafted for adults. Please remind that alcohol consumption under the age of 18 is forbidden in France.
We provide special rates for underage customers (available when booking each tour)

Will other people join the tour?

Our tours are semi private, meaning that other people will join you during the day, but we keep our groups small, with 8 person max. in the van.
If you want privacy, we recommend you to book a private tour where it will be just your party and your own guide in the van!

Can I choose the wineries we will visit?

While we invite you to indicate us if there is a special winery that you would like to visit during the day, we cannot guarantee you that we will be able to do it as it depends on the availability of the producer.

In which language are our tours?

All our small group tours are operated in English. For private & luxury tours, we can operate the visits in French, Spanish, Portuguese and Italian.

Do we accept animals?

We do not allow animals during our tours.

Who are our guides?

We are very selective for the recruitment of our guides. All of them are French, fluent in English and share a same passion for wine and gastronomy! To ensure a perfect knowledge in wine, all our guides hold at least the WSET Level 3 certification or equivalent (sommelier).

Weather & Dressing


What about the weather?

We run our tours under all weather conditions, as long as the roads are open! While we can stay warm & dry during most of the tour, make sure to bring a rain jacket or an umbrella if it rains and warm clothes to visit the cellars.

How should I dress?

It is usually quite cold in the cellars (45°F all year long) so don’t forget to bring warm clothes! We also recommend you to wear comfortable shoes and to bring sunglasses and an umbrella according to the weather.

What is the best season to visit Champagne? Loire Valley? Normandy?

Each season has its own beauty and appeal! Don’t miss the chance to observe the evolution of the vineyards.
Vineyards are alive and, depending on the season, they do not dress the same.
– During winter, the vineyards are in dormancy. Colors change, leaves fall, sap goes down to the roots: it’s time for the vine to take some rest till next spring.
– Spring calls the end of winter and finally all the winter work paid off. As soon as the first rays of sun appear, we can observe the sap rising again up to the vine’s branch.
– Spot of green appears here and there: the first buds came out! Summer is here! You can observe the flowering, the growth of the berries until it becomes juicy grapes.
– Autumn is the harvest season. Vineyards turns to yellow and red, offering a unique palette of colors. It is time to collect the grapes and make some tasting wine.

You can check the life cycle of a grapevine in our post: The life cycle of a grapevine in 9 Steps

Are the vans air-conditioned

All our vans are recent and have air-conditioned & heating.

Can I bring luggage during the tour?

There is space for small luggage or bag packs in the car but not for big suitcases!

Pick-up & Drop-off

Food & Beverage

When will you pick me up?

We contact each customer by email 24h before the tour departure to give a precise pick up time (make sure to be in the street at the indicated time).
If you haven’t heard from us, make sure to check your spam or give us a call +331 71 70 97 14 or to send us an email
We usually pick up our last customer before 7:45 AM.

Where will you pick me up?

You decide, as long as it’s in Paris! We pick up all our customers in the morning at their hotel or apartment/airbnb. Just make sure to indicate your hotel’s address and name when booking your tour and notify us of any change of these information.

When will we be back in Paris?

Your guide will drop you off at a central location at approximately 6:30 – 7 pm, depending on the traffic, close to a subway & taxi station.

Where is the drop-off point?

For our small group tours, we drop all our customers at a central point in Paris (will be indicated when notifying the pick-up time)
For our private & luxury tours, we will drop you off at your hotel or apartment.

Do we provide water?

Yes, your guide will give you a bottle of still water when the tour starts. Feel free to ask for more if needed!

Did I read breakfast?

Before picking you up at your hotel or apartment, your guide will buy for you delicious & freshly baked croissants.

What about lunch?

Lunch is included in the tour price and includes starter, main course, dessert and cheese. The food is cooked with local products and, of course, paired with at least 3 different wines…and sometimes a little surprise! We can adapt to most food restrictions or allergies, please make sure to specify it when booking your tour!

How much wine will I drink?

All our tours will let you taste at least 6 different wines. Of course, if you don’t feel like finishing your glass, just ask your guide for a spittoon! That’s how the pros do it!

Can I purchase wine at the places visited?

All the producers visited will give you the possibility to purchase wine. While some are even able to ship it, we also have plenty of space in the van boot so you can bring back bottles.

Booking a tour

Order & Payment

Do I have to book for a tour?

Yes! As we have to make bookings with our partners for the visits and lunch, it is mandatory to book for all our tours.

How long before the tour should I book?

To give us enough time to organize each tour, the ticket sales close 48h before the tour departure. If you want to book after that, contact us directly via our chat.

What is your cancellation policy?

For all tours :
– Cancel more than one week before the tour departure: full refund less booking fees (representing 10% of the total booking value and will not be refunded)
– Cancel between 3 and 7 days before the tour departure: 50% cancellation fee
– Cancel within 2 days before the tour departure: 100% cancellation fee

You can also check our General conditions.

Is my tour guaranteed?

While we do our best to satisfy all our bookings, Wine Passport reserves the right to cancel any small group tour where the minimum number is not reached (3 pax). In the event of this occurring, we will notify you one week before the tour at the latest and you will be offered an alternative or full refund.
Of course, every private & luxury tours are guaranteed.

Can I book for a group?

Of course!
We recommend you to book a private tour if you want to be only with your party. Our vans can welcome 8 persons maximum but of course we can arrange tours for bigger groups up to 40 persons. Of course, bigger groups need to be booked as much in advance as possible!

Do I need to print and bring the voucher on the day of the tour?

No, as long as you are the right number of persons, at the right hotel/apartment and at the right time, we assume that you are the right customer!

I still haven't received my booking confirmation, what's happening?

Make sure to check your spam box! The email might be stuck there.
If it’s not in your spams, It might have been sent to the wrong address.
Contact us via our chat or at or +331 71 70 97 14

What are my options for payment?

You can pay with credit card (Visa, Mastercard, American Express) or Paypal.

Is the payment secure?

Very. The payment is encrypted and transmitted securely with an SSL protocol. Also, we will never transfer or sell your personal data to a third party.

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